Return & Refund Policy

Last updated: May 25, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags and packaging intact
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact our support team at support@elyseur.shop. We will respond to your request within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, your refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments to the original payment method. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again or contact your bank for more information. If you still have not received your refund, please contact us at support@elyseur.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a damaged or defective item, please contact our support team and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service to ensure the return is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@elyseur.shop. We're here to help and look forward to hearing from you.